Customer Service Officer

Responsibilities:

• Receive and Welcome patients
• Registration of existing and new patients on the EMR platform
• Confirm the patient’s health insurance eligibility
• Send request for approvals to health insurance
• Bill patients according to agreed tariff (HMO, Retainers and Private)
• Resolve patient insurance claims or questions related to medical care and benefits information.
• Ensure patient's files are brought out promptly
• Ensure files are returned accurately at the end of the clinic
• Registration of patient’s attendance and diagnosis on the diagnosis worksheet at the end of the clinic
• Effective management of File transfer across branches
• Collation of Data report on patient’s attendance
• Appointment booking for patients
• Receive Inbound and outbound calls from patients
• Follow up on the patient's appointment
• Collation of Data report on patients Customer Satisfaction survey
• Patient satisfactory survey, Reviewing Patients' Complaints and feedback
• Perform other tasks as assigned by management.

Requirements:

• Minimum academic qualification of a University degree
  
• Excellent Communication skills
  
• Excellent Organizational skills
• Excellent Interpersonal skills
• Knowledge of Microsoft office suite

Personal Attributes:

• Honest and trustworthy
• Good attention to details
• Proactive to solution attitude
• Professional and ability to maintain confidentiality
• Ability to multitask

Remuneration: NGN 100,000 - 110,000