1 month ago
Customer Service Officer
PGE Travels and Educations Consulting Limited
Customer Service & Support
Tourism & Travel
NGN
75,000 - 150,000
Easy Apply
Job Summary
PGE is seeking a friendly and customer-focused Customer Service Officer to provide exceptional support to our clients. The role involves handling inquiries, resolving issues, and ensuring a smooth travel experience. This position offers the opportunity to represent our brand with professionalism and deliver outstanding customer satisfaction.
- Minimum Qualification : Degree
- Experience Level : Entry level
- Experience Length : 2 years
- Working Hours : Full Time
Job Description/Requirements
Responsibilities:
- Respond promptly to customer inquiries via phone, email, and in person.
- Provide accurate information on travel packages, educational programs, and consulting services.
- Assist clients with bookings, applications, documentation, and payment processes.
- Handle customer complaints and provide effective solutions to ensure satisfaction.
- Maintain detailed and up-to-date client records in the company database.
- Coordinate with internal teams to ensure timely service delivery and client follow-up.
- Support marketing and administrative activities when required.
- Uphold a professional and friendly company image in all interactions.
Requirements:
- Bachelor’s degree in business administration, Customer Service, Tourism, or a related field.
- Minimum of 2 years previous experience in customer service or client relations (experience in travel or education is an advantage).
- Excellent communication and interpersonal skills.
- Strong problem-solving ability and attention to detail.
- Proficiency in Microsoft Office and CRM software.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Positive attitude, teamwork, and commitment to delivering outstanding service.
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