Customer Service Officer
Easy apply
New
Job summary
Our client is looking for a Customer Service Officer to be the face and voice of their company. Your main job is handling customer enquiries, calls, and social media DMs while ensuring every guest leaves happy. You’ll also jump in to support the floor team during rush hours. Full drink-making training will be provided.
Min Qualification:
OND
Experience Level:
Entry level
Experience Length:
1 year
Language Requirement:
English
Working Hours:
Full Time - 9 to 5
Applicant Location:
Abuja, Nigeria
Job descriptions & requirements
Responsibilities:
- Answer customer calls, WhatsApp, and walk-in enquiries professionally.
- Respond to customer messages and comments on Instagram, Facebook, and other social platforms.
- Follow up on customer feedback and ensure service issues are resolved quickly.
- Track customer experience and share daily feedback with management.
- Support the café team during peak/rush hours, taking orders, serving, and clearing tables.
- Learn to prepare basic drinks after training: coffee, tea, smoothies, etc.
- Maintain a clean, welcoming front-of-house area.
- Upsell menu items and promote daily specials/offers.
Requirements:
- Minimum OND/HND/BSc in any field.
- 1–2 years of customer service experience, preferably in hospitality, café, or restaurant.
- Excellent phone etiquette and written communication skills.
- Active on social media and comfortable replying to DMs professionally.
- Friendly, patient, and good under pressure.
- Must live in Abuja and be able to commute easily to Wuse 2.
- Willing to work weekends and be on your feet for long hours.
- Fast learner, we’ll train you on drink-making.
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