Customer Service Office
Easy apply
Job summary
The customer service officer is responsible for delivering excellent customer support by addressing enquiries, resolving complaints, and providing accurate information about the organisation’s products and services. The role focuses on building strong customer relationships, ensuring customer satisfaction, and supporting business growth.
Min Qualification:
OND
Experience Level:
Entry level
Experience Length:
No Experience/Less than 1 year
Working Hours:
Full Time
Job descriptions & requirements
Responsibilities:
- Attend to customer inquiries, requests, and complaints promptly and professionally.
- Provide accurate information about products, services, policies, and procedures.
- Handle customer transactions and service requests in line with company guidelines.
- Maintain proper records of customer interactions and transactions.
- Resolve customer issues efficiently and escalate complex cases when necessary.
- Build and maintain positive relationships with customers to enhance loyalty.
- Follow up with customers to ensure issues are fully resolved.
- Ensure compliance with internal controls, regulatory requirements, and service standards.
- Work closely with other departments to improve service delivery.
- Promote the organisation’s products and services when appropriate.
Requirements:
- Excellent verbal and written communication skills.
- Strong interpersonal and problem-solving skills.
- Ability to multitask and work under pressure.
- Proficiency in Microsoft Office and basic computer applications.
- High level of professionalism, integrity and customer focus.
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