Customer Service Officer
Easy apply
Immediate Start
Job summary
The Customer Service Officer is responsible for managing customer inquiries, resolving complaints, processing orders, and ensuring a high level of customer satisfaction. The role requires excellent communication skills, problem-solving ability, and a customer-focused attitude.
Min Qualification:
Degree
Experience Level:
Entry level
Experience Length:
2 years
Working Hours:
Full Time
Job descriptions & requirements
Responsibilities:
- Respond to customer inquiries via phone, email, social media, or in person.
- Provide accurate information about products and services.
- Resolve customer complaints in a professional and timely manner.
- Process orders, forms, applications, and requests.
- Maintain customer records and update databases.
- Follow up with customers to ensure issues are resolved.
- Escalate complex issues to the appropriate department.
- Maintain a positive, empathetic, and professional attitude toward customers.
- Meet performance targets and service level agreements (SLAs)
Requirements:
- Minimum of 2 years of experience
- Minimum of a BSc.
Important safety tips
- Do not make any payment without confirming with the Jobberman Customer Support Team.
- If you think this advert is not genuine, please report it via the Report Job link below.
