Customer Service Officer
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Job summary
We are seeking a responsible and experienced Customer Service Officer to manage our Client communications and provide accurate information while ensuring good customer relationship.
Min Qualification:
HND
Experience Level:
Entry level
Experience Length:
2 years
Language Requirement:
English
Working Hours:
Full Time - 8 to 5
Applicant Location:
Nigeria
Job descriptions & requirements
Responsibilities:
- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Go the extra mile to engage customers
Requirements:
- Minimum of an HND from a recognised institution
- Minimum of 2 years of experience
- Outstanding phone and email etiquette
- Exceptional communication skills
- Team player with the ability to work on complaints in a calm and timely manner
- High proficiency in the MS Office suite is an added advantage
- Candidate should live within the Lekki-Ajah axis
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