Customer Service Officer
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Job summary
Are you an experienced Customer Service Officer with a passion for delivering exceptional customer experiences? Do you have at least 2 years of banking customer service experience? If so, this opportunity is for you!
Min Qualification:
HND
Experience Level:
Mid level
Experience Length:
3 years
Language Requirement:
English
Working Hours:
Full Time - 8 to 5
Applicant Location:
Lagos, Nigeria
Job descriptions & requirements
Responsibilities:
- Deliver exceptional customer service by attending to customer inquiries, requests, and complaints promptly and professionally.
- Process customer transactions and service requests in line with established policies and procedures.
- Build and maintain strong customer relationships while promoting the bank's products and services.
- Ensure compliance with regulatory requirements and internal service standards.
- Maintain accurate customer records and documentation.
- Collaborate with relevant departments to ensure timely resolution of customer issues.
Requirements:
- Bachelor's degree or HND from a recognized institution.
- Maximum age of 30 years at the time of onboarding.
- Minimum of 2 years' experience as a Customer Service Officer in a bank.
- Strong knowledge of banking operations, products, and customer service practices.
- Excellent communication, interpersonal, and problem-solving skills.
- Proficiency in Microsoft Office applications.
- Strong attention to detail and ability to work effectively in a fast-paced environment.
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