Customer Service Officer
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Job summary
The Customer Service Officer will ensure the delivery of exceptional customer service by responding to inquiries, resolving complaints, providing accurate order updates, and ensuring a seamless customer experience across in-store and online channels.
Min Qualification:
HND
Experience Level:
Entry level
Experience Length:
2 years
Language Requirement:
English
Working Hours:
Full Time - 8 to 5
Applicant Location:
Nigeria
Job descriptions & requirements
Responsibilities:
- Respond to customer inquiries via in-store, phone, email, WhatsApp, and social media channels.
- Resolve customer complaints and escalate complex issues when necessary.
- Provide accurate updates on customer orders and follow up on pending requests.
- Coordinate with the Retail and Production teams to ensure timely order fulfilment.
- Maintain accurate records of customer interactions and order updates.
- Gather customer feedback and recommend service improvements.
- Support promotional activities and maintain a positive brand image.
Requirements:
- Minimum of an HND in Business Administration, Customer Service, Marketing, or a related field.
- Minimum of 2 years' experience in customer service, preferably in retail, fashion, or e-commerce.
- Proficiency in Microsoft Office and customer service or POS systems is an advantage.
Skills:
- Excellent communication and interpersonal skills.
- Strong customer service and problem-solving abilities.
- Good organisational and multitasking skills.
- Attention to detail and accuracy.
- Ability to work in a fast-paced environment.
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