Customer Service Officer
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Job summary
A real estate company is seeking a professional and customer-focused Customer Service Officer to handle enquiries and ensure an excellent customer experience.
Min Qualification:
HND
Experience Level:
Entry level
Experience Length:
2 years
Language Requirement:
English
Working Hours:
Full Time - 8 to 5
Applicant Location:
Lagos, Nigeria
Job descriptions & requirements
Responsibilities:
- Attend to customer enquiries and complaints professionally
- Provide accurate information about products and services
- Resolve customer issues promptly and effectively
- Maintain proper records of customer interactions
- Follow up with customers to ensure satisfaction
- Build and maintain positive customer relationships
- Escalate unresolved issues to the appropriate department
- Ensure excellent customer experience at all times
Requirements:
- Minimum of 2 years of experience in customer service or related role
- Strong communication and interpersonal skills
- Good problem-solving and conflict-resolution abilities
- Ability to work in a fast-paced environment
- Proficiency in Microsoft Office and customer support tools
- Professional appearance and positive attitude
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