Immediate Start
1 month ago
Customer Service Officer
Platinum Edge Consulting
Customer Service & Support
Hospitality & Hotel
NGN
75,000 - 150,000
Easy Apply
Job Summary
We are seeking a Customer Service Officer who will serve as the face of Cov-JA, serving as the primary contact to customers for inquiries, room and hall reservations, complaints, and issue resolutions.
- Minimum Qualification : OND
- Experience Level : Mid level
- Experience Length : 3 years
- Working Hours : Full Time
Job Description/Requirements
Responsibilities:
- Face of Cov-JA serving as the primary contact to customers
- primary contact for customers for inquiries, room and hall reservations, complaints, and issue resolutions.
- Adverts
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Identify and assess customers’ needs to achieve satisfaction
Requirements:
- Minimum of OND
- Proven customer support experience or experience as a Customer Service officer
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication skills
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