Customer Service Officer
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Job summary
We are seeking to hire a Customer Service Officer to join our team.
Min Qualification:
Degree
Experience Level:
Mid level
Experience Length:
3 years
Language Requirement:
English
Working Hours:
Full Time - 9 to 5
Applicant Location:
Lagos, Nigeria
Job descriptions & requirements
Responsibilities:
- Handling customer complaints and troubleshooting issues with products or services.
- Following up with clients or customers by phone, web chat, or email to check that they’re still satisfied with their purchases or services received.
- Accessing databases to retrieve account information for customers.
- Letting customers know about additional products or services that might benefit them.
- Escalating queries and concerns when necessary.
- Updating customer records following each contact.
- Staying up to date on the latest products and services that an organization provides.
Requirements:
- Minimum qualification of BSC.
- 3 years of previous experience in a similar role.
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