Customer Service Officer
Easy apply
New
Job summary
To serve as the bank's frontline officer, representing and protecting the Bank's reputational value which leads to customer satisfaction and retention.
Min Qualification:
Degree
Experience Level:
Mid level
Experience Length:
3 years
Working Hours:
Full Time
Job descriptions & requirements
Responsibilities:
- To support the customer service lead team/head of operations in the day-to -day Operational management of the customer service unit.
- Maintain knowledge of the Bank's product service and ensure accurate and correct information to customers.
- Take ownership of customer complaints, initiate action, follow up with the respective units in resolving customer complaint and also provide feedback.
- Assist the customer with self-service banking.
- Provide superior customer service in a friendly and knowledgeable manner.
- Banking experience is a great advantage.
Requirements:
- Minimum BSc.
- 3 years of previous experience in a similar role.
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