Customer Service Officer
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New
Job summary
Handles incoming customer inquiries, resolves product or service complaints, manages administrative order processing, and maintains accurate client databases. Operating across channels like phone, email, live chat, and face-to-face interactions, the CSO turns complex technical or service issues into simple, satisfying solutions for the customer.
Min Qualification:
Degree
Experience Level:
Entry level
Experience Length:
2 years
Language Requirement:
English
Work Type:
Full Time
Working Hours:
8 to 5
Applicant Location:
Nigeria
Job descriptions & requirements
Responsibilities:
- Answer multi-channel queries via phone, email, chat, or in person.
- Provide accurate data regarding product features, pricing, and availability.
- Guide users toward available online resources and self-service tools.
- De-escalate complaints calmly to find win-win solutions for unhappy clients.
- Log daily interactions, detailed with exact client notes in CRM software.
- Track metrics like customer retention, response times, and daily complaint volume.
Requirements:
- Minimum qualification of BSC
- 2 years of previous experience in a similar role
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