Immediate Start
New
1 week ago
Customer Service Manager
Syncpath Consulting Ltd
Customer Service & Support
Banking, Finance & Insurance
NGN
250,000 - 400,000
Easy Apply
Job Summary
Our client is seeking a friendly, detail-oriented Customer Service Manager to support their retail printing store operations. This role involves assisting customers with printing service inquiries, processing orders and payments, ensuring accurate transactions, and maintaining a clean, organized customer service area.
- Minimum Qualification : Degree
- Experience Level : Mid level
- Experience Length : 4 years
- Working Hours : Full Time
Job Description/Requirements
Responsibilities:
- Serve as the main point of contact for assigned clients, ensuring their needs are understood and met.
- Manage client accounts to ensure long-term satisfaction and loyalty.
- Develop a deep understanding of client goals, operations, and challenges to provide tailored solutions.
- Handle customer inquiries, complaints, and feedback professionally and promptly.
- Coordinate internally with sales, operations, logistics, and finance teams to ensure timely order processing and delivery.
- Track client interactions and maintain accurate records in CRM systems.
- Identify opportunities for upselling or cross-selling products and services.
- Prepare and share periodic performance reports and client satisfaction updates.
- Support business development efforts by participating in client meetings, presentations, and follow-ups.
- Assist in developing and implementing customer retention programs and initiatives.
Requirements:
- Bachelor's degree in any discipline
- 4–6 years of experience in customer relations, sales support, or account management.
- Excellent verbal communication and problem-solving skills.
- Proficiency in Microsoft Office Suite.
- Ability to manage cash transactions accurately.
- Strong organizational skills and attention to detail.
- Flexibility to work shifts, including weekends and public holidays.
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