Customer Service Manager

Responsibilities:

• Serve as the main point of contact for assigned clients, ensuring their needs are understood and met.
• Manage client accounts to ensure long-term satisfaction and loyalty.
• Develop a deep understanding of client goals, operations, and challenges to provide tailored solutions.
• Handle customer inquiries, complaints, and feedback professionally and promptly.
• Coordinate internally with sales, operations, logistics, and finance teams to ensure timely order processing and delivery.
• Track client interactions and maintain accurate records in CRM systems.
• Identify opportunities for upselling or cross-selling products and services.
• Prepare and share periodic performance reports and client satisfaction updates.
• Support business development efforts by participating in client meetings, presentations, and follow-ups.
• Assist in developing and implementing customer retention programs and initiatives.

Requirements:

• Bachelor's degree in any discipline
• 4–6 years of experience in customer relations, sales support, or account management.
• Excellent verbal communication and problem-solving skills.
• Proficiency in Microsoft Office Suite.
• Ability to manage cash transactions accurately.
• Strong organizational skills and attention to detail.
• Flexibility to work shifts, including weekends and public holidays.