Customer Service Manager
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Job summary
As a Customer Service Manager, you should transform customer service from a reactive support function into a customer retention and revenue-generating function by ensuring that every customer is followed up with, valued, informed, and given opportunities to remain engaged with the business.
Min Qualification:
Degree
Experience Level:
Entry level
Experience Length:
2 years
Language Requirement:
English
Work Type:
Full Time
Working Hours:
8 to 5
Applicant Location:
Nigeria
Job descriptions & requirements
Responsibilities:
- Ensure every customer who places an order receives a follow-up call within 6–12 hours of purchase.
- Confirm order details, answer questions, and provide relevant information regarding the customer's order.
- Maintain consistent communication with customers throughout the order and delivery process
- Proactively contact customers when there are delivery delays, changes, or other service issues.
Requirements:
- A minimum of 2 years of experience
- A minimum of a degree in a related field
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