Customer Service Manager

Responsibilities:

• Receive and confirm customer orders, ensuring all order details are accurate.
• Schedule shipments based on customer requirements and provide timely order status updates.
• Assist customers with order modifications, cancellations, and special requests.
• Customer Communication and Relationship Management
• Maintain regular communication with customers via phone, email, and instant messaging, providing timely logistics information and order tracking updates.
• Address customer inquiries regarding products, shipping schedules, and transportation methods.
• Conduct periodic customer satisfaction surveys, gather feedback, and improve service quality.
• Shipping Coordination and Tracking
• Coordinate with warehouses, logistics providers, and freight forwarders to ensure timely shipment according to customer requests.
• Monitor the transportation process and promptly inform customers of shipment status and any irregularities.
• Follow up on the final delivery status to ensure customers receive their goods correctly.
• After-sales support and Complaint Handling
• Handle post-sale issues, including product quality concerns, transportation damages, and quantity discrepancies.
• Assist customers with claims and coordinate solutions with relevant departments.
• Provide professional advice to help customers resolve issues and enhance customer satisfaction.

Requirements:

• 3 years of working experience as a customer service representative or a similar role
• Minimum of HND/BSc. in a relevant course of study