Customer Service

Responsibilities:

• Respond promptly and professionally to customer inquiries on WhatsApp and Telegram.
• Handle customer orders from inquiry to confirmation.
• Confirm customer payments and accurately record orders using Google Sheets.
• Manage and update customer order status, ensuring timely communication.
• Post products daily across designated WhatsApp groups to drive sales.
• Sort and organize goods to ensure accurate order fulfillment.
• Maintain accurate sales and order records.
• Prepare and submit daily/weekly sales and order reports.
• Meet assigned sales targets and support the achievement of factory Minimum Order Quantity (MOQ) goals.
• Take clear, attractive product photos for marketing and sales purposes (professional photography experience is not required).
• Provide excellent customer service to encourage repeat business and customer satisfaction.
• Perform other related duties as assigned.

Requirements:

• Previous experience in customer service, online sales, or order management.
• Hands-on experience handling sales through WhatsApp and Telegram.
• Proficient in using Google Sheets for record-keeping.
• Strong written communication and customer relationship skills.
• Ability to multitask and manage multiple customer conversations efficiently.
• Detail-oriented with excellent organizational skills.
• Self-motivated and able to work with minimal supervision.
• Comfortable posting products consistently in WhatsApp groups.
• Sales-driven with the ability to achieve set targets.
• Good smartphone and internet literacy.
• Good photography skills for taking quality product pictures (professional experience is not required).

Location: Isolo, Lagos
Remuneration: NGN 100,000 Monthly