Responsibilities:

Respond to customer inquiries via phone, email, live chat, and social media.
Resolve customer complaints and issues in a timely and professional manner.
Provide accurate information about company products, services, promotions, and policies.
Escalate complex customer issues to the appropriate department when necessary.
Maintain detailed records of customer interactions and transactions.
Follow up with customers to ensure issues are fully resolved.
Support customer retention by delivering excellent service experiences.
Ensure compliance with company policies and responsible gaming standards.

Requirements:

Minimum of 1–2 years’ experience in customer service, customer support, or call center operations.
Previous experience in a betting, gaming, or sportsbook company is preferred.
Excellent verbal and written communication skills.
Strong interpersonal and conflict-resolution abilities.
Ability to multitask and work under pressure in a fast-paced environment.
Basic computer proficiency and familiarity with CRM/customer support tools.
Minimum qualification: OND/HND/Bachelor’s degree or equivalent.

Benefits: