Content Creation Associate
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New
Job summary
We are seeking a versatile and creative professional who is well-grounded in customer service, social media management, and content creation. The ideal candidate must be an excellent writer, highly creative, and able to engage audiences while professionally managing customer interactions.
Min Qualification:
Degree
Experience Level:
Entry level
Experience Length:
2 years
Job descriptions & requirements
Responsibilities:
- Handle customer inquiries across social media, email, and other channels
- Create engaging written and visual content for social media platforms
- Manage daily social media activities and online community engagement
- Write clear, creative, and persuasive captions, posts, and scripts
- Respond to comments, messages, and customer complaints professionally
- Collaborate with the marketing team to grow brand visibility
- Track engagement metrics and suggest content improvements
Requirements:
- Bachelor’s degree in Mass Communication, Marketing, or related field (added advantage)
- Proven experience in customer service and social media/content creation
- Excellent writing, communication, and storytelling skills
- Strong creativity with attention to brand tone and detail
- Familiarity with social media platforms and basic analytics
- Ability to multitask and work in a fast-paced environment
- Excellent Customer Service & Communication Skills
- Strong Writing & Content Creation Skills
- Social Media Management & Community Engagement
- Creativity & Brand Storytelling
- Problem-Solving & Customer Complaint Resolution
- Time Management & Multitasking Ability
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