Customer Service Attendant
E-direct.ng Essential Nigeria Limited
Customer Service & Support
Job Summary
We are seeking a dedicated Customer Service Attendant to join our team. The Customer Service Attendant will be responsible for delivering exceptional service to our customers through various communication channels, including phone, email, and in-person interactions. The ideal candidate will possess strong communication skills, empathy, and a customer-centric approach. Tasks include providing product information, resolving complaints, processing orders, and maintaining customer records.
- Minimum Qualification: High School (S.S.C.E)
- Experience Level: No Experience
- Experience Length: No Experience/Less than 1 year
Job Description/Requirements
Responsibilities:
- Respond to customer inquiries, requests, and complaints promptly and professionally.
- Provide product information, pricing, and availability to customers.
- Assist customers with order placement, modifications, and cancellations.
- Resolve customer issues and concerns in a timely and satisfactory manner.
- Process returns, exchanges, and refunds according to company policies.
- Maintain accurate and detailed records of customer interactions and transactions.
- Collaborate with other team members to address complex customer issues and escalations.
- Identify opportunities for improvement in customer service processes and procedures.
- Stay updated on product features, promotions, and company policies to provide accurate information to customers.
- Uphold high standards of customer service excellence and professionalism at all times.
- Adhere to established performance metrics and targets for customer satisfaction and response times.
- Handle confidential customer information with integrity and discretion.
Requirements:
- High school diploma or equivalent required; associate or bachelor's degree preferred
- Previous experience in customer service or a related field is advantageous.
- Strong communication skills, both verbal and written.
- Ability to empathize with customers and remain calm under pressure.
- Excellent problem-solving and conflict resolution abilities.
- Proficiency in using customer service software, ticketing systems, and other computer applications.
- Ability to multitask and prioritize tasks effectively in a fast-paced environment.
- Flexibility to work a variety of shifts, including evenings, weekends, and holidays.
- Commitment to providing outstanding service and building positive customer relationships.
This job description outlines the primary responsibilities and qualifications for the Customer Service Attendant position. The successful candidate will play a vital role in ensuring customer satisfaction and fostering loyalty through exceptional service delivery.
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