Customer Service and Teams Sales Lead
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Job summary
We are seeking a proactive, sales-driven Customer Service & Sales Lead to supervise the CSR team, convert enquiries into sales and drive customer retention and catering sales.
Min Qualification:
Degree
Experience Level:
Mid level
Experience Length:
3 years
Language Requirement:
English
Working Hours:
Full Time - 8 to 5
Applicant Location:
Lagos, Nigeria
Job descriptions & requirements
Responsibilities:
- Convert enquiries and quotations into paid orders.
- Follow up on leads and drive repeat business.
- Develop outdoor dessert catering sales.
- Upsell/cross-sell products and manage key customers.
- Monitor sales performance, conversion rates and KPIs.
- Resolve customer issues and maintain excellent service.
- Prepare weekly sales reports.
Requirements:
- 3–5 years’ experience in sales, customer service or account management.
- Team-lead/supervisory experience preferred.
- Strong sales, communication and negotiation skills.
- Excellent follow-up and organisational abilities.
- Comfortable with targets and KPIs.
- Good computer, WhatsApp Business and CRM skills.
- Food, hospitality, events or catering experience is an advantage.
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