Customer Service Ambassador
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Job summary
We are looking for tenacious and resilient people with the same passion who will help deliver an exceptional and enthusiastic customer experience across all communication channels
Min Qualification:
HND
Experience Level:
Mid level
Experience Length:
3 years
Working Hours:
Full Time
Job descriptions & requirements
Responsibilities:
- Deliver an exceptional and enthusiastic customer experience across all communication channels
- Manage and respond to all inquiries and feedback across multiple social media platforms with a consistent brand voice
- Implement and maintain organizational structure and standard operating procedures (SOP) to ensure a seamless customer journey
- Represent the company at industry events, exhibitions, and product launches with confidence and professionalism
- Coordinate with the external team to ensure customers' needs are met efficiently and effectively
- Track customer interactions and feedback to improve service delivery and inform product or process enhancement.
- Create, suggest, and execute innovative marketing and promotional ideas in collaboration with the marketing team
- Conduct engaging presentations or product demonstrations when necessary, both online and in person
- Lead with a positive, can-do attitude and provide guidance and support to junior team members when needed.
Requirements:
- HND/BSc. Degree in a relevant course of study
- Minimum of 3 years of working experience
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