New
2 weeks ago
Job Summary
The Customer Service Agent is responsible for providing prompt, professional, and efficient support to customers across all communication channels. This role involves responding to inquiries, resolving issues, processing transactions, and ensuring every customer enjoys a smooth and satisfactory experience with the company.
- Minimum Qualification : High School (S.S.C.E)
- Experience Level : No Experience
- Experience Length : No Experience/Less than 1 year
- Working Hours : Full Time
Job Description/Requirements
Responsibilities:
- Respond promptly to customer inquiries across WhatsApp, calls, email, and social media.
- Process customer transactions accurately (e.g., gift card checks, pricing, verifications, wallet balances, payment confirmation).
- Provide correct and up-to-date product information.
- Resolve complaints professionally and escalate complex issues when necessary.
- Document interactions, update customer records, and maintain accurate logs.
- Follow company policies and operational procedures at all times.
- Communicate delays, errors, or unusual customer activity to the team lead immediately.
- Assist in onboarding new customers by guiding them through the platform/process.
- Maintain a calm and positive attitude even during high-pressure situations.
- Collaborate with the operations and finance teams to ensure seamless workflow.
- Maintain confidentiality of customer data and sensitive company information.
- Report daily activities and issues to the Team Lead or Manager.
Requirements:
- Minimum of SSCE qualification.
- Excellent communication and presentation skills
- Ability to multitask, prioritize, and manage time effectively
Location: Festac Town, Ago Palace or First Gate
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