Admin/ Customer Service Agent

 Responsibilities:

• Respond promptly and professionally to customer inquiries via phone calls, WhatsApp, social media, website chat, and email.
• Process and confirm customer orders accurately.
• Coordinate and track deliveries within Lagos and to other states across Nigeria.
• Handle customer complaints and resolve issues efficiently while maintaining a positive brand image.
• Manage Inventory.
• Keep accurate records of all customer interactions, orders, and feedback.
• Communicate with logistics partners and the distribution department or shops to ensure smooth order fulfillment.
• Monitor social media DMs and comments for sales opportunities and service inquiries.
• Support sales campaigns, promotions, and product launches when required.
• Escalating complex issues to relevant departments
• Processing Online orders and updating customer accounts.
• Maintaining positive customer relationships through proactive communication and follow-up.
  Administrative Tasks:
• Data entry, updating customer records, and maintaining accurate databases
• Generating invoices, quotes, and other necessary documentation
• Filing customer paperwork, managing and maintaining organized records
• Coordinating logistics and Deliveries
• Supporting other administrative tasks as needed

Requirements:

• Minimum of OND / HND / B.Sc. in any relevant field.
• 1–3 years proven experience in customer service, preferably in retail or e-commerce.
• Excellent verbal and written communication skills.
• Strong multitasking and problem-solving ability.
• Proficiency with Microsoft Office and familiarity with online order management tools or CRM systems.
• Good understanding of Lagos routes and logistics coordination.
• Friendly, patient, and customer-oriented personality.
• Must be punctual, reliable, and able to work independently when required.