Customer Service

Responsibilities:

• Serve as the first point of contact for customers via phone, email, WhatsApp, social media, and walk-in enquiries.
• Respond promptly and professionally to customer enquiries regarding the company's products and services.
• Handle customer complaints and ensure timely resolution or escalation where necessary.
• Follow up with customers to ensure satisfaction after service delivery.
• Maintain accurate customer records and update the CRM/database.
• Coordinate with the Sales, GIS, Drone, Academy, Geo Store, and Operations teams to ensure prompt service delivery.
• Schedule appointments, meetings, and service requests where applicable.
• Track customer requests and provide regular updates until resolution.
• Prepare daily, weekly, and monthly customer service reports.
• Monitor customer feedback and recommend improvements to enhance customer satisfaction.
• Support lead management by directing qualified enquiries to the appropriate department.
• Assist in onboarding new clients and educating them on company processes and services.
• Maintain professionalism and confidentiality when handling customer information.
• Contribute to achieving departmental customer satisfaction and retention goals.
• Perform any other duties assigned by management.

Requirements:

• Bachelor's degree in Business Administration, Marketing, Mass Communication, Public Administration, or a related field.
• Minimum of 2–3 years' experience in customer service, client relations, or a similar role.
• Excellent verbal and written communication skills.
• Strong interpersonal and relationship management skills.
• Proficiency in Microsoft Office Suite and CRM software.
• Excellent problem-solving and conflict resolution abilities.
• Ability to multitask and work effectively in a fast-paced environment.
• Strong organizational and time management skills.
• High level of professionalism and attention to detail.