Customer Sales Officer

Responsibilities:

• Attend to customers professionally and provide accurate information about the company's products and services.
• Identify customer needs and recommend suitable products or services.
• Promote and sell the company's products and services to prospective and existing customers.
• Generate sales leads through direct marketing, referrals, follow-ups, and other sales activities.
• Respond promptly to customer enquiries through phone calls, emails, social media, and in-person interactions.
• Build and maintain positive relationships with customers to encourage repeat business and referrals.
• Prepare quotations, process customer orders, and ensure accurate sales documentation.
• Follow up on prospective customers and pending sales enquiries to improve conversion rates.
• Achieve assigned sales targets and contribute to the company's revenue growth.
• Handle customer complaints, resolve basic issues, and escalate complex matters when necessary.
• Maintain accurate records of sales transactions, customer interactions, and enquiries.
• Work closely with the marketing and operations teams to ensure smooth service delivery.
• Monitor customer feedback and market trends to identify opportunities for improved sales.
• Maintain a professional appearance and represent the company positively at all times.

Requirements:

• Minimum of SSCE in Business Administration, Marketing, Sales, or a related field.
• Proven years of experience in sales, customer service, retail, or a similar role.
• Strong communication, persuasion, and interpersonal skills.
• Ability to identify customer needs and effectively promote products or services.
• Good negotiation and customer relationship management skills.
• Ability to meet sales targets and work under pressure.
• Basic computer literacy and proficiency in Microsoft Office applications.
• Familiarity with CRM systems and sales tracking tools is an advantage.
• Good numerical and record-keeping skills.
• Excellent problem-solving and complaint-handling abilities.
• Self-motivated, confident, proactive, and customer-oriented.
• Ability to work independently and as part of a team.