Customer Relationship Officer
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Job summary
This is a full-time, on-site role located in Lagos for a Customer Relationship Officer. The responsibilities include proactively managing relationships with clients, addressing customer inquiries, and ensuring excellent customer satisfaction. The role involves acting as a key point of contact for clients.
Min Qualification:
Degree
Experience Level:
Entry level
Experience Length:
1 year
Working Hours:
Full Time
Job descriptions & requirements
Responsibilities:
- Proactively managing relationships with clients
- Addressing customer inquiries
- Ensuring excellent customer satisfaction
- Acting as a key point of contact for clients
- Collaborating with internal teams to solve issues
- Identifying opportunities to improve customer engagement and retention.
Requirements:
- A bachelor’s degree in Business Administration, Marketing, or a related field is preferred
- Prior experience working in customer-focused roles is an asset, but not required.
- Strong skills in Business Relationship Management and experience in building and maintaining professional client relationships.
- Finance knowledge and ability to handle customer financial transactions where necessary.
- Effective Communication and Customer Service skills to engage with clients and address their needs with professionalism and clarity.
- Proven Sales experience with a track record of meeting or exceeding targets.
- Excellent organizational and time management skills.
- Ability to work collaboratively as part of a team while also taking initiative when necessary.
- Strong skills in Microsoft Word/Excel.
- Location: Mega Chicken, Lekki, Lagos
Microsoft Word
Excel
Business Relationship Management
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