Customer Relationship Officer
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Job summary
The Customer Relations Officer at an Engineering firm ( Renewable Energy) plays a critical role in ensuring exceptional customer experience across the entire lifecycle of solar installations, with a strong focus on sales, after-sales service, issue resolution, and long-term relationship management.
Min Qualification:
HND
Experience Level:
Mid level
Experience Length:
3 years
Language Requirement:
English
Working Hours:
Full Time - 8 to 5
Applicant Location:
Lagos, Nigeria
Job descriptions & requirements
Responsibilities:
- Customer Engagement: Handle inquiries, educate customers, and support onboarding
- Internal Coordination: Work with technical and operations teams to deliver seamless service
- Reporting: Track customer issues, service performance, and maintain accurate records
After-Sales Service:
- Act as the main contact post-installation
- Coordinate maintenance, service visits, and ensure minimal downtime
- Manage warranties and SLAs
Issue Resolution:
- Own and resolve customer complaints end-to-end
- Escalate when needed and keep customers updated
- Relationship Management
- Build strong client relationships, drive retention, and identify upsell opportunities
Prospecting:
- Generate leads through research, cold calls, and outreach
- maintain a pipeline
Requirements:
- Minimum BSC
- 3 years of previous experience in a similar role
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