Customer Relations Officer
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Job summary
The Customer Relations Officer is responsible for delivering a consistently excellent service experience to every customer who visits, calls, or contacts the business online. The role exists to be the friendly, reliable first point of contact for customers, ensuring their enquiries, orders, and concerns are handled promptly and professionally.
Min Qualification:
OND
Experience Level:
Entry level
Experience Length:
1 year
Language Requirement:
English
Working Hours:
Full Time - 8 to 5
Applicant Location:
Abuja, Nigeria
Job descriptions & requirements
Responsibilities:
- Welcome and attend to walk-in customers promptly, courteously, and professionally
- Answer telephone calls, WhatsApp messages, emails, and social media enquiries promptly
- Take customer orders accurately and enter them correctly into the company system
- Provide customers with accurate information on order status, pricing, and turnaround times
- Receive and log customer complaints, resolving routine issues on the spot where possible
- Escalate complex or unresolved complaints promptly to the Customer Relations Supervisor
- Maintain accurate and up-to-date customer records in the customer database
- Follow established customer service scripts, standards, and protocols at all times
- Identify opportunities to upsell or cross-sell laundry services to customers
- Follow up with customers on order collection, feedback, and satisfaction
- Keep the customer service desk and work area clean, organised, and presentable
- Prepare daily logs and reports of customer interactions for the Supervisor
- Other duties as assigned by the Customer Relations Supervisor or General Manager
Requirements:
- A minimum of 1 year of experience
- A minimum of OND in a related field
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