Customer Relations Executive

Responsibilities:

• Manage customer interactions and maintain strong relationships with new, existing, and inactive clients.
• Respond promptly to customer inquiries via phone, email, and the company’s website chat platform, ensuring effective engagement and conversion of leads.
• Utilise CRM tools to track customer interactions, manage databases, and maintain accurate client records.
• Handle customer complaints professionally, providing timely resolutions and follow-up to ensure satisfaction.
• Prepare and manage correspondence, reports, and other administrative documentation.
• Organise meetings, schedules, and support the General Manager with reminders and coordination.
• Liaise with the Marketing team to align customer needs with service delivery and promotional activities.
• Maintain proper records of customer interactions and ensure data is securely stored and updated.
• Manage vendor registration processes, ensuring proper documentation and record-keeping.
• Act as the first point of contact for visitors and callers, managing communications effectively.
• Ensure compliance with company policies, communication guidelines, and service standards.
• Take proactive steps to enhance customer experience and drive client engagement.
  

Requirements:

• Minimum of 1–3 years of experience in customer service, customer relations, or administrative roles.
• Proficiency in the use of CRM tools and Microsoft Office applications.
• Excellent communication and interpersonal skills.
• Strong organisational and multitasking abilities.
• Ability to handle customer complaints and resolve issues professionally.
• Attention to detail and ability to maintain accurate records.
• Ability to work independently and as part of a team.
• Must be resident within or around the Isolo axis.