New
2 days ago
Customer Experience Executive
Ideation House Limited
Customer Service & Support
Banking, Finance & Insurance
NGN
150,000 - 250,000
Easy Apply
Skills Required
"Bachelor’s degree in Business Communications or related field 4-5 years’ experience in customer service" "Excellent verbal and written communication skills" "Strong problem-solving and conflict-resolution abilities" "High level of professionalism empathy and customer focus" "Ability to multitask and work under pressure" "Proficiency in Microsoft Office and CRM tools" "Strong attention to detail and organizational skills" "Team-oriented with a positive attitude and willingness to learn"Job Summary
Ideation House Limited seeks a customer-focused Customer Experience Executive to handle inquiries, resolve issues, and enhance client satisfaction. The role ensures smooth interactions, supports service improvement, and maintains a high standard of customer engagement.
- Minimum Qualification : Degree
- Experience Level : Mid level
- Experience Length : 4 years
- Working Hours : Full Time
Job Description/Requirements
Responsibilities:
- Respond promptly to customer inquiries via phone, email, and social media.
- Address and resolve customer complaints in a professional and timely manner.
- Monitor customer feedback and suggest improvements to products or services.
- Collaborate with internal teams to ensure customer needs are met.
- Maintain detailed records of customer interactions and transactions.
- Participate in training programs to improve knowledge and skills.
Requirements:
- Bachelor’s degree in Business, Marketing, Communications, or related field.
- Minimum of 4-5 years’ experience in customer service or a related role.
- Excellent communication and interpersonal skills.
- Strong problem-solving skills and attention to detail.
- Ability to work under pressure and handle multiple tasks.
- Proficient in Microsoft Office and CRM software.
- Customer-focused mindset
- Patience and empathy
- Team player
- Adaptability and willingness to learn
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