Customer Experience Executive

Responsibilities:

• Manage and nurture client relationships from initial inquiry through to property purchase and post-sale engagement.
• Serve as the primary point of contact for prospective and existing clients.
• Maintain accurate and updated records of all clients' interactions and follow-up.
• Conduct timely and consistent follow-ups to ensure continuous client engagement.
• Coordinate property view days, consultations, and meetings with the sales team and other departments.
• Collaborate with sales and marketing teams to optimize lead generation and client retention strategies.
• Resolve client inquiries and concerns promptly to ensure an excellent customer experience.
• Managing the company's social media accounts across multiple platforms, creating and publishing engaging content to enhance brand visibility and audience engagement

Requirements:

• Bachelor’s degree in Business Administration, Communications, Estate Management, Real Estate, or a related field
• Minimum of 3–5 years’ experience in Customer Relationship Management, real estate operations, sales coordination, or related roles.
• Strong experience using Customer Relationship Management platforms for lead tracking and client Management.
• Ability to manage multiple clients effectively.
• Excellent communication, conflict-resolution, and interpersonal skills.
• Strong organizational and event coordination abilities.
• Proficiency in Microsoft Office and digital communication tools.
• Previous work experience in a similar role in the real estate sector is an added advantage.