Customer Experience Executive
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New
Job summary
The ideal candidiate is responsible for supervising the sales team and ensure that customers inquiries and complaints are professionally handles with quick resolution.
Min Qualification:
OND
Experience Level:
Entry level
Experience Length:
1 year
Language Requirement:
English
Working Hours:
Full Time - Flexible Hours
Applicant Location:
Lagos, Nigeria
Job descriptions & requirements
Responsibilities:
- Oversee the E-commerce team and ensure customers receive timely, professional responses.
- Monitor complaints, enquiries, refunds, exchanges, and order-related issues through to resolution.
- Identify recurring customer complaints and recommend ways to prevent them.
- Ensure customers receive consistent service across WhatsApp, website, phone and other customer channels.
- Monitor customer feedback and identify opportunities to improve the shopping experience.
- Escalate issues on time to ensure quick resolution.
- Work alongside the operations team to ensure that business operations go smoothly through all channels.
Requirements:
- A minimum of 1 year of experience
- A minimum of an OND in a related field
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