Customer Experience

Responsibilities:

Sales & Customer Engagement:

• Confidently recommend products to customers.
• Ask for the sale and handle objections politely but firmly.
• Follow up relentlessly with customers and orders to ensure completion.
• Close loops on customer interactions; no delays or missed follow-ups.
• Actively work to drive sales through upselling and promoting products.
• Think of ways to show appreciation to loyal clients.

Customer Communication & Support:

• Respond promptly to customer inquiries through various channels (phone, email, in person, social media).
• Acknowledge and resolve customer complaints professionally and proactively.
• Ensure customer satisfaction and provide consistent, high-quality support.
• Communicate and coordinate with colleagues as necessary to serve customers effectively.
• Develop feedback surveys and provide insights on customer experience improvements.

Operational & Administrative Tasks:

• Manage calendars, organize meetings, and schedule appointments.
• Demonstrate excellent daily time management.
• Draft professional correspondence such as emails and letters.
• Answer phone calls and emails, and take messages accurately.
• Take comprehensive and accurate notes during meetings.
• Process orders, forms, applications, and customer requests efficiently.
• Oversee logistics to ensure dispatched orders are delivered on time.
• Keep accurate records of customer interactions, transactions, comments, and complaints.
• Provide feedback on the efficiency of customer service processes.

Requirements:

• Degree
• 2 years' experience

Location: Bodija