Customer Experience Associate
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Job summary
We are seeking to hire a Customer Experience Associate to join our team.
Min Qualification:
OND
Experience Level:
Entry level
Experience Length:
2 years
Language Requirement:
English
Working Hours:
Full Time - 8 to 5
Applicant Location:
Lagos, Nigeria
Job descriptions & requirements
Responsibilities:
- Resolving user inquiries, account issues, and service complaints efficiently and empathetically.
- Gathering customer insights and identifying recurring issues or pain points.
- Partnering with product, operations, and sales teams to improve the overall customer journey and product offerings.
- Maintaining support documentation, templates, and knowledge base articles to streamline communication.
Requirements:
- Minimum qualification of OND.
- 2 years of previous experience in a similar role.
- Good command of English.
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