Customer Complaints & After-Sales Officer
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Job summary
The Customer Complaints & After-Sales Service Officer is responsible for managing customer complaints, maintaining accurate records of faulty and repaired inverters, and coordinating the after-sales service process. The role involves recording all incoming and outgoing inverters, monitoring repair progress, following up with engineers,
Min Qualification:
HND
Experience Level:
Mid level
Experience Length:
3 years
Language Requirement:
English
Working Hours:
Full Time - 8 to 5
Applicant Location:
Lagos, Nigeria
Job descriptions & requirements
Responsibility
- Keeping accurate records of incoming faulty inverters received for repair.
- Recording all outgoing/repaired inverters released to customers.
- Tracking the status of each inverter: received, under repair, repaired, awaiting parts, or collected.
- Recording customer details and the nature of their complaints.
- Listening to customers' complaints and ensuring their issues are properly addressed.
- Following up with engineers/service teams on pending repairs.
- Updating customers on the progress of their repairs.
- Escalating unresolved or serious complaints to management.
- Maintaining proper daily repair and complaints records for management review.
- Ensuring no faulty or repaired inverter is released without proper documentation.
Requirements:
- A minimum of 3 years of experience
- A minimum of a degree in a related field
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