Customer Care/Front Desk Representative

Responsibilities:

Front Desk & Reception

• Welcome clients, visitors, partners, and guests with a warm and professional attitude.
• Serve as the first point of contact for everyone entering the company.
• Manage the reception area and ensure it remains clean, organised, and presentable.
• Provide and manage access codes for authorised clients and visitors.
• Receive and direct incoming calls, enquiries, and visitors appropriately.
• Maintain accurate visitor and client records.
• Ensure clients are properly attended to while waiting for the relevant team member.

Customer Care & Client Experience:

• Respond to customer enquiries professionally across relevant communication channels.
• Listen to customers, understand their concerns, and provide appropriate solutions or escalate when necessary.
• Follow up with clients to ensure issues have been resolved and expectations have been met.
• Build positive relationships with clients and contribute to customer retention.
• Identify opportunities to improve the customer experience.
• Maintain proper records of customer complaints, requests, feedback, and resolutions.
• Help develop and maintain systems that encourage customer loyalty and repeat engagement.

Administrative Support

• Assist the HR/Admin team with routine administrative duties.
• Support with documentation, filing, data entry, scheduling, and record keeping.
• Assist with preparing and organising internal documents and reports.
• Support meeting arrangements and general office coordination.
• Perform other administrative duties assigned by management.

Requirements:

• A minimum of 2 years of relevant experience in customer service, front desk, reception, hospitality, administration, or a related role.
• Demonstrable experience handling customers professionally and resolving complaints or difficult situations.
• Experience creating or contributing to a customer loyalty, retention, follow-up, or customer satisfaction system.
• Excellent verbal and written communication skills.
• Confidence interacting with high-value clients and business professionals.
• Excellent telephone and face-to-face communication etiquette.
• Strong understanding of professionalism and workplace etiquette.
• Good knowledge of Microsoft Office and general administrative tools.
• Ability to understand and confidently use real estate and property-related terminology.
• Excellent organisational and multitasking abilities.
• Strong attention to detail.
• A strong sense of punctuality and time management.