Customer Care Representative

Responsibilities:

• Serve as the first point of contact for all customer inquiries and requests.
• Provide accurate information about Plaudit Realties’ properties, services, and investment opportunities.
• Handle inbound and outbound calls, emails, chats, and social media messages professionally.
• Follow up with prospective clients and nurture leads until conversion.
• Maintain detailed and organized records of customer interactions and transactions.
• Resolve customer complaints promptly while maintaining a positive and professional attitude.
• Work closely with the sales and marketing teams to support client acquisition and retention.
• Schedule property site visits and coordinate with field officers for inspections.
• Collect customer feedback and communicate insights to management.
• Ensure customer satisfaction by providing timely updates and after-sales support.
• Uphold the company values of transparency, integrity, and excellence in all interactions.

Requirements:

• OND / HND / B.Sc. in Business Administration, Marketing, Mass Communication, or a related field.
• Minimum of 1–2 years of experience in customer service, sales support, or a similar role (experience in real estate is an added advantage).
• Excellent verbal and written communication skills.
• Strong customer relations and interpersonal abilities.
• Ability to multitask, prioritize, and manage time effectively.
• Proficiency in Microsoft Office tools and CRM software.
• Good problem-solving and conflict-resolution skills.
• Confidence in handling clients both online and in person.
• Ability to work under pressure and meet deadlines.
• Strong attention to detail and good organizational skills.
• Professional appearance and demeanor.
• High level of emotional intelligence and empathy.
• Strong work ethic and a passion for customer satisfaction.
• Positive attitude and willingness to learn.