Customer Care Representative

Responsibilities:

• Respond promptly and professionally to customer enquiries across phone, email, social media, and other communication channels.
• Provide accurate information about the company’s products, services, and processes.
• Handle customer complaints and concerns effectively and ensure timely resolution.
• Build and maintain positive relationships with customers.
• Follow up with customers to ensure satisfaction and address outstanding issues.
• Maintain accurate records of customer interactions and feedback.
• Escalate complex issues to the appropriate department when necessary.
• Identify customer needs and recommend appropriate solutions.
• Gather customer feedback and communicate recurring issues to management.
• Support customer retention and contribute to an excellent overall customer experience.

Requirements:

• A minimum of a degree/HND/OND in any relevant field.
• Minimum of 2 years' experience in Customer Service, Customer Care, Client Relations, or a related role.
• Excellent verbal and written communication skills.
• Strong interpersonal and problem-solving abilities.
• Professional, patient, courteous, and customer-oriented.
• Ability to handle difficult customers and challenging situations calmly.
• Good knowledge of Microsoft Office and customer service tools.
• Strong attention to detail and excellent organizational skills.
• Ability to multitask and work effectively in a fast-paced environment.