Customer Care Representative

• Respond promptly and professionally to client inquiries via phone, email, chat, and in-person visits.
• Acknowledge and resolve customer complaints efficiently, escalating complex issues to the appropriate team when necessary.
• Provide accurate and up-to-date information about property listings, pricing, market trends, and company processes.
• Build and maintain strong relationships with new and existing clients, ensuring satisfaction and loyalty.
• Maintain detailed and organized records of all customer interactions and transactions using our CRM software.
• Support the sales team by coordinating client visits and property tours and assisting with documentation as needed.
• Proactively seek client feedback to identify areas for improvement and contribute to a positive brand reputation.
  

• Minimum of 1-3 years of significant work experience in customer service or a similar client-facing role, preferably within the real estate industry or a related structured environment.
• Must currently live around the Ikota axis (Lekki, Lagos) for ease of commute and proximity to the office.
• Excellent verbal and written communication skills.
• Strong problem-solving mindset and conflict-resolution abilities.
• Proficiency in Microsoft Office Suite and experience with CRM tools is a strong advantage.
• Ability to work independently and collaboratively within a team environment.
• High level of professionalism, integrity, and attention to detail.

Location: Ikota axis (Lekki, Lagos)