Customer Care Representative
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New
Job summary
We are seeking a friendly and professional Customer Care Representative to join one of our clients' team. The ideal candidate will be responsible for assisting customers with inquiries, resolving complaints, and ensuring a positive experience with our company.
Min Qualification:
Degree
Experience Level:
Mid level
Experience Length:
3 years
Working Hours:
Full Time
Job descriptions & requirements
Responsibilities:
- Respond to customer calls, emails, and messages in a timely and professional manner
- Provide accurate information about products and services
- Resolve complaints and issues efficiently while maintaining a positive attitude
- Keep records of customer interactions and feedback
- Collaborate with other departments to improve customer satisfaction
Requirements:
- Degree in business Administration or a related field
- Good communication and interpersonal skills
- Ability to handle customer complaints calmly and professionally
- Problem-solving skills and attention to detail
- Basic computer skills and ability to use customer service software
- Patience, empathy, and a positive attitude
Good communication skills
problem-solving ability
patience and empathy
time management
basic computer and data entry skills
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