Customer Care Representative
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Job summary
A Customer Care Representative is responsible for handling customer inquiries, complaints, and requests, ensuring excellent service delivery and maintaining positive customer relationships.
Min Qualification:
Degree
Experience Level:
Entry level
Experience Length:
2 years
Language Requirement:
English
Working Hours:
Full Time - 9 to 5
Applicant Location:
Lagos, Nigeria
Job descriptions & requirements
Responsibilities:
- Respond to customer inquiries via phone, email, chat, or in person
- Resolve customer complaints and issues promptly
- Provide accurate information about products and services
- Maintain customer records and update databases
- Follow up with customers to ensure satisfaction
- Escalate complex issues to the appropriate department
- Handle customer feedback professionally
- Meet customer service targets and performance standards
Requirements:
- Minimum of SSCE, OND, HND, or Bachelor’s degree
- Proven experience in customer service or related role (preferred)
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Ability to work under pressure
- Basic computer skills (MS Office, CRM tools)
- Good listening and time management skills
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