Customer Care Operator
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Job summary
We are seeking to hire a Customer Care Operator to join our team.
Min Qualification:
OND
Experience Level:
Entry level
Experience Length:
2 years
Language Requirement:
English
Working Hours:
Full Time - 8 to 5
Applicant Location:
Lagos, Nigeria
Job descriptions & requirements
Responsibilities:
- Attend to customers’ enquiries, complaints, and requests professionally.
- Provide accurate information about the company’s products and services.
- Handle customer calls and ensure excellent customer experience.
- Resolve customer issues promptly or escalate them where necessary.
- Maintain accurate records of customer interactions.
- Follow established customer service procedures and company policies.
- Meet assigned performance and customer service targets.
Requirements:
- Minimum of OND (Ordinary National Diploma) from a recognised institution.
- 2 years of previous experience in a similar role.
- Candidates with HND or Bachelor’s degree will also be considered.
- Good command of spoken and written English.
- Excellent communication and interpersonal skills.
- Good listening and problem-solving abilities.
- Ability to work under pressure and meet targets.
- Basic computer literacy.
- Ability to work effectively as part of a team.
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