Customer Care Officer
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New
Job summary
The Customer Care Officer is responsible for providing excellent customer support by handling inquiries, resolving complaints, and ensuring a positive customer experience. The role focuses on building strong relationships with customers, maintaining service standards, and supporting business growth through effective communication.
Min Qualification:
OND
Experience Level:
Entry level
Experience Length:
2 years
Job descriptions & requirements
Responsibilities:
- Respond to customer inquiries via phone, email, chat, or in person.
- Resolve customer complaints and issues in a timely and professional manner.
- Provide accurate information about products, services, and company policies.
- Maintain customer records and update service databases.
- Follow up with customers to ensure satisfaction and resolution.
- Escalate complex issues to supervisors or relevant departments.
- Assist in processing orders, returns, or service requests.
- Maintain a positive and professional company image.
- Prepare customer service reports and feedback for management.
Requirements:
- Minimum of OND/HND or Bachelor’s degree in Business, Communications, or a related field.
- Previous experience in customer service or call center roles is an advantage.
- Excellent communication and interpersonal skills.
- Strong problem-solving and conflict resolution abilities.
- Proficiency in basic computer applications and CRM systems.
- Ability to work under pressure and handle difficult customers.
- Patient, empathetic, and customer-focused attitude.
- Willingness to work flexible shifts if required.
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