Customer Care Officer
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Job summary
We are seeking a proactive and customer-focused Customer Service Representative with proven experience in the microfinance banking sector. The ideal candidate must have hands-on experience managing customer interactions within an MFB environment and demonstrate strong proficiency in the use of BankOne software.
Min Qualification:
HND
Experience Level:
Entry level
Experience Length:
2 years
Language Requirement:
English
Working Hours:
Full Time - 9 to 5
Applicant Location:
Lagos, Nigeria
Job descriptions & requirements
Responsibilities:
- Attend to customer inquiries, complaints, and requests in a timely and professional manner.
- Manage the customer service desk and ensure excellent service delivery at all times.
- Process customer transactions and requests using BankOne.
- Provide accurate information on bank products and services.
- Resolve customer complaints effectively and escalate complex issues when necessary.
- Maintain proper documentation and records of customer interactions.
- Support account opening processes and ensure proper KYC compliance.
- Follow up with customers to ensure resolution and satisfaction.
- Collaborate with internal teams to improve service delivery.
Requirements:
- Minimum of 2 years’ experience in a Customer Service role within aMicrofinance Bank (MFB).
- Strong working knowledge and hands-on experience with BankOne software (mandatory).
- Minimum of OND/HND/B.Sc. in any relevant discipline.
- Excellent communication and interpersonal skills, strong problem-solving and conflict resolution skills.
- High level of professionalism and attention to detail.
- Ability to work under pressure in a fast-paced environment.
- Must reside in Lekki or its environs (mandatory).
Location: Lekki.
Renumeration: NGN 150,000 – 170,000
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