Customer Care Manager
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Job summary
Brit Properties is a leading real estate company dedicated to delivering exceptional residential and commercial properties. We pride ourselves on creating a seamless and positive experience for our clients, from the first inquiry to the final handover. We are seeking a dynamic and empathetic Customer Care Manager to lead our client service team and
Min Qualification:
Degree
Experience Level:
Mid level
Experience Length:
4 years
Job descriptions & requirements
Responsibilities:
- Lead, mentor, and manage the customer care team to deliver high-quality service.
- Develop and implement customer service strategies and processes tailored to real estate clients.
- Act as the primary point of contact for client inquiries, complaints, and feedback, ensuring timely and professional resolution.
- Monitor customer interactions and feedback to identify areas for improvement and implement solutions.
- Collaborate with sales, marketing, and operations teams to ensure a seamless client experience throughout the property lifecycle.
- Maintain accurate records of customer interactions and prepare reports for management.
- Drive initiatives to enhance customer satisfaction, loyalty, and retention.
Requirements:
- Minimum 4 years of experience
- Minimum of a BSc.
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