Customer & Freight Operations Officer

Responsibilities:

• Serve as the primary point of contact for customers on all shipment-related and service delivery communications.
• Develop and maintain strong working relationships with customers’ supply chain teams.
• Monitor shipment clearance processes in collaboration with operations teams until final delivery and confirmation of Proof of Delivery (POD).
• Liaise with documentation units for the processing of FORM M and ensure shippers are properly informed of all documentation requirements before shipment is forwarded to Nigeria.
• Ensure all shipping documents are accurate and compliant prior to cargo arrival.
• Interface with relevant government and industry regulatory agencies, including Nigeria Customs Service, FAAN, NAFDAC, and other statutory bodies.
• Ensure compliance with import/export regulations and stay updated on government policies relating to restricted and contraband goods.
• Ensure approved systems, procedures, and service delivery standards are followed.
• Participate in customer-driven improvement initiatives aimed at improving operational efficiency and cost optimisation.
• Assist with the timely acquisition and renewal of permits, approvals, and regulatory licenses.

Requirements:

• Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field.
• Minimum of 3-5 years’ experience in customer account management within the supply chain and logistics industry.
• Strong knowledge of freight clearing and forwarding operations.
• Hands-on experience with FORM M processing and import documentation.
• Advanced front desk knowledge of Customs entry procedures, import/export documentation, and port processes.
• Proven experience interfacing with Nigeria Customs Service, FAAN, NAFDAC, and other regulatory agencies.
• Proficient in Microsoft Office Suite.
• Working knowledge of logistics and supply chain operations.
• Excellent communication, coordination, and negotiation skills

Location: Abuja