Import and Export Executive

Responsibilities:

• Handling import documentation
• Monitoring clearance milestones
• Coordinating Pre-Arrival Assessment Report/PARR processes where applicable
• Following up on Form M, PAAR, SONCAP, NAFDAC, customs documentation, duty assessment, terminal releases, and delivery coordination.
• Maintaining clear client communication
• Tracking job progress
• Escalating bottlenecks
• Preparing operational updates
• Ensuring proper control of field activities and service delivery standards.

Requirements:

• Bachelor’s degree in Business Administration, Logistics, Supply Chain Management, Maritime Studies, or a related field
• Strong experience in Client Services, Import Operations, Client Relations, and Customer Satisfaction
• Good understanding of end-to-end import clearance processes, including documentation, customs procedures, terminal operations, and delivery coordination
• Practical knowledge of import documentation, such as Form M, PAAR/PARR, Bill of Lading, Commercial Invoice, Packing List, SONCAP, NAFDAC permits, duty assessment documents, and terminal release documentation
• Ability to coordinate with shipping lines, terminals, customs agents, transporters, field officers, and internal operations teams
• Experience in field control, operational follow-up, job tracking, and issue escalation
• Strong business relationship management skills to maintain effective client partnerships
• Analytical skills to assess operational gaps, resolve process issues, and improve client service delivery
• Ability to handle customer queries, documentation issues, and clearance-related challenges promptly
• Excellent written and verbal communication skills
• Proactive, detail-oriented, and solution-driven mindset
• Familiarity with freight forwarding, customs clearing, and logistics operations is required