CRM and Customer Support Officer
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Immediate Start
Job summary
A CRM / Customer Support Officer manages customer relationships by responding to inquiries, resolving issues, maintaining accurate customer records, and using CRM tools to track interactions. The role ensures customer satisfaction, supports sales and retention efforts, and provides timely, professional service across all communication channels.
Min Qualification:
Degree
Experience Level:
Entry level
Experience Length:
1 year
Working Hours:
Full Time
Job descriptions & requirements
Responsibilities:
- Manages customer interactions
- Resolves inquiries and complaints
- Maintains accurate CRM records
- Tracks service tickets
- Supports sales retention
- Analyzes customer data
- Provides timely multi-channel support
- Escalates issues appropriately
- Ensures high customer satisfaction through professional communication, service quality, and continuous improvement initiatives and team collaboration.
Requirements:
- Degree
- 1 year experience
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