Credit Recovery Officer

Responsibilities:

• Monitor and manage overdue accounts across various customer portfolios.
• Collaborate with the legal team for escalated recovery actions, including litigation or repossession where necessary.
• Contact clients via phone, email, or in-person visits to follow up on outstanding debts.
• Negotiations and rescheduling of outstanding facilities with delinquent customers.
• Provide support and advice to internal teams on credit control procedures.
• Identify and escalate high-risk accounts for further action or decision-making.
• Conduct credit checks and assess the creditworthiness of applicants.
• Evaluate applicants' financial status, credit history, and ability to repay loans.
• Make informed recommendations regarding loan approvals or denials.
• Ensure compliance with lending policies, regulations, and procedures.
• Prepare detailed reports and documentation for loan decisions.
• Collaborate with other departments to ensure a smooth loan processing experience.

Requirements:

• Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.
• Must have completed NYSC.
• Minimum of 3 - 5 years’ work experience as a credit and recovery officer in a financial sector is mandatory.
• Proven experience in debt recovery, collections, or credit control.
• Must be proficient in Microsoft Word, Excel and PowerPoint
• Strong negotiation and communication skills.
• Excellent written and verbal communication skills.
• Strong organizational skills and ability to multitask.
• Strong leadership skills
• Attention to detail and problem-solving skills.